Shipping Policy

Last Updated: September 14, 2026

At GLEONEX, we aim to process and deliver your orders as efficiently and reliably as possible. This Shipping Policy explains our order processing, handling, shipping, and delivery practices for orders placed through our online store.

By placing an order with GLEONEX, you acknowledge and agree to the shipping terms described below.

1. Order Processing and Handling Time

We make reasonable efforts to process orders promptly after they are successfully placed and payment has been confirmed.

Orders are generally processed and prepared for shipment within 1–3 business days after the order is placed and payment is confirmed.

Our handling time may vary depending on order volume, product availability, payment verification, holidays, weekends, or other circumstances that may affect order preparation.

Once your order has been shipped, the applicable shipping delivery timeframe begins.

2. Shipping Destinations

Currently, GLEONEX offers shipping to customers within the United States.

We may expand our shipping destinations in the future. Any changes to our available shipping regions will be reflected during the checkout process.

3. Shipping Method and Delivery Time

We currently offer the following shipping option:

Shipping Method: Standard Shipping
Shipping Destination: United States
Shipping Fee: $4.99 USD
Handling Time: 1–3 business days
Estimated Shipping Time: 7–12 business days after shipment

The estimated shipping time begins after your order has been processed and shipped.

The total estimated time from placing an order to receiving it is approximately 8–15 business days, including handling and shipping time.

These timeframes are estimates and are not guaranteed delivery dates.

Actual delivery times may vary depending on:

Shipping destination
Shipping carrier
Weather conditions
Holidays and weekends
Peak shipping periods
Carrier operating conditions
Incorrect or incomplete address information
Unexpected transportation delays
Other circumstances outside our reasonable control

We recommend allowing additional time during holidays, severe weather, or periods of unusually high shipping volume.

4. Shipping Costs

The standard shipping charge for deliveries within the United States is $4.99 USD.

Applicable shipping charges will be displayed during the checkout process before the order is completed.

Shipping costs may vary depending on the shipping method, destination, order details, or applicable promotions.

If free shipping or other shipping promotions are offered, the applicable terms and conditions will be displayed at the time of purchase.

5. Shipping Address

Customers are responsible for providing a complete and accurate shipping address when placing an order.

Please carefully review your shipping information, including:

Full name
Street address
Apartment or unit number, if applicable
City
State
ZIP code
Any other information required for successful delivery

GLEONEX is not responsible for delays, failed deliveries, returned packages, or additional shipping costs resulting from incorrect, incomplete, or outdated information provided by the customer.

If you notice that your shipping information is incorrect after placing an order, please contact us as soon as possible at:

Email: support@gleonex.com

We will make reasonable efforts to assist, but we cannot guarantee that address changes can be made after an order has been processed or shipped.

6. Tracking Information

Where tracking is available, tracking information may be provided after your order has been shipped.

Tracking information may take some time to become active after the package is handed over to the shipping carrier.

Once tracking information has been provided, customers may use the applicable carrier's tracking system to monitor their shipment.

7. Delivery Delays

Although we aim to provide timely delivery, unexpected delays may occasionally occur.

Delays may result from circumstances including carrier disruptions, severe weather, holidays, transportation issues, incorrect addresses, operational problems, or other events outside our reasonable control.

If your order has not arrived within the estimated delivery timeframe, please contact us at:

Email: support@gleonex.com

Please provide your order number and relevant delivery information so that we can review the situation and provide reasonable assistance.

8. Lost Packages

If your package appears to be lost or has not been delivered within a reasonable timeframe, please contact us as soon as possible.

Please provide:

Your full name
Order number
Shipping address
Tracking information, if available
Any other relevant delivery details

We will make reasonable efforts to assist with the shipping carrier or review the available delivery information.

The resolution of a lost package may depend on the circumstances, carrier information, tracking status, and applicable policies.

9. Damaged Packages or Products

If your package arrives visibly damaged, please inspect the contents as soon as reasonably possible.

If the product inside appears damaged, defective, or materially different from what you ordered, please contact us at:

Email: support@gleonex.com

Please provide your order number and clear photographs of the package and product, where applicable.

We will review the information and provide an appropriate resolution in accordance with our Return & Refund Policy and applicable law.

10. Incorrect or Undeliverable Addresses

If a package cannot be delivered because the customer provided an incorrect, incomplete, or invalid shipping address, additional shipping costs may apply if the package needs to be reshipped.

If the package is returned to GLEONEX because it could not be delivered, please contact us at support@gleonex.com so we can review the available options.

Any additional shipping arrangements may depend on the circumstances and applicable carrier requirements.

11. Delivery Estimates and Responsibility

The handling and delivery timeframes provided by GLEONEX are estimates intended to help customers understand when they may receive their orders.

We do not guarantee a specific delivery date unless expressly stated otherwise.

GLEONEX is not responsible for delays caused by circumstances outside our reasonable control, including carrier delays, severe weather, holidays, transportation disruptions, incorrect customer information, or other unexpected events.

However, we will make reasonable efforts to assist customers when shipping problems occur.