Privacy policy

Privacy Policy

Last updated: September 8, 2026

GLEONEX ("we," "us," or "our") operates this store and website, including all associated content, features, tools, products, and services, with the goal of delivering a curated shopping experience to you (the "Services"). Our Services are powered by Shopify. This Privacy Policy explains how we collect, use, and disclose your personal information when you visit, use, or make a purchase through our Services, or otherwise communicate with us. In the event of a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy will govern with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By accessing or using our Services, you confirm that you have read and understood how your information is collected, used, and disclosed as described here.

Personal Information We Collect

"Personal information" refers to information that identifies you or can reasonably be linked to you. It does not include anonymized or de-identified data. Depending on your interactions with us, where you live, and applicable law, we may collect the following types of personal information (including inferences drawn from it):

Sources of Personal Information

We may collect personal information from:

  • You directly — when you create an account, browse or use our Services, contact us, or otherwise share information with us
  • Automatic collection — through your device and your use of our Services, including via cookies and similar tracking technologies
  • Service providers — third parties we work with who collect or process data on our behalf
  • Partners and other third parties

How We Use Your Personal Information

We may use your personal information for the following purposes:

  • Delivering and Improving Our Services. To fulfill our contractual obligations to you — processing payments and orders, managing returns and exchanges, maintaining your account, arranging shipping, remembering your preferences, enabling reviews, and personalizing your shopping experience (e.g., product recommendations). We may also use this data to enhance our Services over time.
  • Marketing and Advertising. To send promotional communications via email, text, or mail, and to display targeted ads on our Services or elsewhere, based on your browsing and purchase activity.
  • Security and Fraud Prevention. To verify your identity, ensure secure transactions, detect and investigate fraudulent or unlawful activity, and protect the safety of our platform. If you create an account, you're responsible for safeguarding your login credentials — please don't share them with others.
  • Customer Support. To respond to inquiries, provide assistance, and maintain our relationship with you.
  • Legal Compliance. To meet legal obligations, respond to valid legal requests (including from law enforcement), participate in litigation or investigations, and enforce our policies.

How We Share Your Personal Information

We may share your personal information with third parties under the following circumstances:

  • With Shopify and other vendors who provide services on our behalf (e.g., payment processing, analytics, fulfillment, customer support, cloud hosting)
  • With marketing and business partners for advertising purposes — for instance, we use Shopify to enable personalized ads across merchants based on your online activity. These partners handle your data per their own privacy policies. Depending on your location, you may have the right to opt out of this kind of data sharing — you can do so here.
  • When you consent to or request disclosure — such as authorizing shipment to a third party or using social login integrations
  • With our affiliates and corporate group
  • In business transactions (e.g., mergers, bankruptcy), to comply with legal obligations (subpoenas, court orders, etc.), enforce our policies, or protect our rights, Services, or users

Our Relationship with Shopify

Shopify hosts our Services and processes data related to your use of them in order to support and improve our platform. Any information you submit may be shared with Shopify and international third parties for this purpose. We also use certain Shopify features that draw on data from your interactions with our store and other Shopify merchants — in these cases, Shopify is responsible for handling your data and your related rights requests. Learn more via the Shopify Consumer Privacy Policy, or manage your rights through the Shopify Privacy Portal, depending on your location.

Links to Third-Party Sites

Our Services may contain links to external websites or platforms. We are not responsible for the privacy or security practices of these third parties, and we encourage you to review their policies independently. Sharing information on public platforms (including social media) may expose it to others beyond our control. Linking to a third-party site does not imply our endorsement of it.

Children's Privacy

Our Services are not directed at children, and we do not knowingly collect data from anyone under the age of majority in their jurisdiction. If you're a parent or guardian and believe your child has shared personal information with us, please contact us to request its deletion. As of this policy's effective date, we have no actual knowledge of selling or sharing personal information belonging to individuals under 16.

Data Security and Retention

No security system is completely foolproof, and we cannot guarantee absolute protection for data transmitted to us. We advise against sharing sensitive information through unsecured channels.

We retain your personal information based on factors such as ongoing account needs, service delivery, legal compliance, and dispute resolution.

Your Rights

Depending on your location, you may have some of the following rights regarding your personal information (subject to legal limitations and exceptions):

  • Access/Know — request details on what personal data we hold about you
  • Deletion — request that we erase your personal data
  • Correction — request that we fix inaccurate data
  • Portability — request a copy of your data or its transfer to a third party
  • Opt-Out of Sale/Sharing or Targeted Advertising — opt out of having your data sold, shared, or used for targeted ads, where applicable. You can do so here. If you browse with Global Privacy Control enabled, we'll treat this as an opt-out request for that device/browser (and your account, if identifiable). We do not currently honor other "Do Not Track" signals.
  • Managing Communications — unsubscribe from promotional emails anytime via the link provided; note you may still receive transactional emails (e.g., order updates)

To exercise these rights, contact us using the details below. For rights related to Shopify's own data processing, visit shopify.com/legal/privacy.

We will not discriminate against you for exercising these rights. We may need to verify your identity before fulfilling requests, and you may designate an authorized agent to act on your behalf (subject to proof of authorization). We will respond within timeframes required by applicable law.

Complaints

If you have concerns about how we handle your data, please contact us using the information below. You may also have the right to appeal our response or file a complaint with your local data protection authority.

International Data Transfers

We may store and process your personal information outside your country of residence. For transfers out of the European Economic Area or UK, we rely on approved mechanisms such as the European Commission's Standard Contractual Clauses (or UK equivalents), unless transferring to a jurisdiction deemed to provide adequate protection.

Updates to This Policy

We may revise this Privacy Policy periodically to reflect changes in our practices or for legal/operational reasons. Updates will be posted here with a revised "Last updated" date, along with any notice required by law.

Contact Us

For questions about this Privacy Policy or to exercise your rights, reach us at:
📞 +1 305-555-0103
📧 support@gleonex.com
📍 Avenue N 1/2, Galveston TX 77550, United States