Refund policy

Return Policy

We offer a 30-day return window — you have 30 days from the date you receive your item to initiate a return request.

To qualify for a return, the item must be unused, unworn, in its original condition with tags attached, and returned in its original packaging. A valid receipt or proof of purchase is also required.

To begin the return process, please reach out to us at support@gleonex.com. Approved returns must be shipped to the following address:
Avenue N 1/2, Galveston TX 77550, United States

Once your return request is approved, we will provide a prepaid return shipping label along with detailed instructions on how to send your package back. Please note that items returned without prior authorization will not be accepted.

For any questions regarding returns, feel free to contact us anytime at support@gleonex.com.

Damaged or Incorrect Items

Please inspect your order as soon as it arrives. If you receive a defective or damaged item, or the wrong product altogether, contact us right away so we can assess the situation and make it right.

Non-Returnable Items

Certain items are not eligible for return, including perishable goods (e.g., food, flowers, plants), custom-made or personalized products, and personal care items (e.g., cosmetics). Items classified as hazardous materials, flammable liquids, or gases are also excluded from returns. If you're unsure whether your item qualifies, please contact us for clarification.

Please note: sale items and gift cards are final sale and cannot be returned.

Exchanges

For the quickest resolution, we recommend returning your original item first. Once that return is approved, you may place a new order separately for the item you'd like instead.

14-Day Cooling-Off Period (European Union)

For orders shipped within the European Union, you are entitled to cancel or return your order within 14 days of receipt, for any reason and without needing to provide justification. The same conditions apply: the item must be unused, unworn, with tags intact, and in its original packaging, along with proof of purchase.

Refunds

Once we receive and inspect your returned item, we'll notify you of the refund decision. If approved, your refund will be issued automatically to your original payment method within 10 business days. Please allow additional time for your bank or card provider to fully process and post the transaction.

If 15 business days have passed since your return was approved and you haven't received your refund, please contact us at support@gleonex.com.