Terms of service

Terms of Service

OVERVIEW

Welcome to GLEONEX! Throughout these Terms, "we," "us," and "our" refer to GLEONEX. We operate this store and website — including all related content, features, tools, products, and services — to deliver a curated shopping experience (the "Services"). Our Services are powered by Shopify.

The following terms and conditions, along with any referenced policies (collectively, these "Terms of Service" or "Terms"), outline your rights and responsibilities when using our Services. Please read them carefully, as they contain important legal information, including warranty disclaimers and liability limitations.

By accessing, browsing, or using our Services, you agree to be bound by these Terms and our Privacy Policy (https://checkout.shopify.com/82254758116/policies/44632441060.html?locale=en). If you disagree with either, please refrain from using our Services.

SECTION 1 – ACCESS AND ACCOUNT

By accepting these Terms, you confirm that you have reached the age of majority in your state or province, and that you consent to any minor dependents using the Services on devices you own or manage.

To use our Services — including browsing our store or making purchases — you may need to provide information such as your email, billing, payment, and shipping details. You confirm that all information you submit is accurate, current, and complete, and that you have the right to provide it.

You are solely responsible for keeping your account credentials secure and for all activity under your account. Accounts may not be sold, transferred, or licensed to others.

SECTION 2 – OUR PRODUCTS

We strive to accurately represent our products and services online; however, actual colors or appearance may vary depending on your device and display settings. We do not guarantee that purchased products will match their online depiction exactly.

Product descriptions may be updated or changed at any time at our discretion. We reserve the right to discontinue products or limit quantities available to any individual, region, or jurisdiction.

SECTION 3 – ORDERS

Placing an order constitutes an offer to purchase, which GLEONEX may accept or decline at its discretion. Orders are not confirmed until we accept them, and payment must be received and processed first. Please double-check your order before submitting, as cancellations may not be possible once accepted. If we cancel, modify, or decline an order, we'll attempt to notify you via the email, billing address, or phone number provided.

Returns and exchanges are governed solely by our Refund Policy (https://checkout.shopify.com/82254758116/policies/46238105828.html?locale=en).

You confirm that your purchases are intended for personal or household use only, not for resale or export.

SECTION 4 – PRICING AND BILLING

Prices, discounts, and promotions may change without notice. The price at checkout — as confirmed in your order confirmation email — is what applies. Unless stated otherwise, listed prices exclude taxes, shipping, handling, and customs/import fees.

Prices may differ from those in physical stores or other online platforms. Promotional offers may be subject to separate terms, which will take precedence over these Terms in case of conflict.

You agree to keep your account and payment information accurate and up to date. You further confirm that (i) your payment details are valid and complete, (ii) you're authorized to use the payment method provided, (iii) charges will be honored by your card issuer, and (iv) you agree to pay all applicable charges, including shipping and taxes.

SECTION 5 – SHIPPING AND DELIVERY

We are not responsible for shipping delays. Delivery estimates are not guaranteed and may be affected by carriers, customs, or other factors beyond our control. Once products are handed off to the carrier, ownership and risk of loss transfer to you.

SECTION 6 – INTELLECTUAL PROPERTY

All content on our Services — including trademarks, text, images, graphics, videos, and design elements — is owned by GLEONEX, its affiliates, or licensors, and is protected under applicable intellectual property laws.

These Terms grant you a limited license for personal, non-commercial use only. You may not copy, modify, distribute, publicly display, or otherwise exploit any content without our written consent. Nothing here grants you rights to GLEONEX's or Shopify's intellectual property beyond what's expressly stated. Unauthorized use may violate applicable law, and all rights not explicitly granted are reserved.

Our brand names, logos, and slogans are trademarks of GLEONEX or its licensors and may not be used without written permission. Shopify's trademarks belong to Shopify. All other trademarks on the Services belong to their respective owners.

SECTION 7 – OPTIONAL TOOLS

We may provide access to third-party tools that we do not control or monitor. These tools are offered "as is," without warranties of any kind, and we bear no liability for your use of them. Use of such tools is at your own risk, and you should review the relevant third party's terms before using them.

Any new features or tools we introduce in the future will also be governed by these Terms.

SECTION 8 – THIRD-PARTY LINKS

Our Services may include links to third-party websites or content. We do not review or endorse these sites and are not responsible for their accuracy or practices. Accessing third-party sites is at your own risk, and any issues with their products or services should be directed to them directly.

SECTION 9 – RELATIONSHIP WITH SHOPIFY

Our Services are powered by Shopify, but all purchases are made directly with GLEONEX. Shopify holds no responsibility for any aspect of transactions between you and us, including any resulting loss or damage. You agree to release Shopify and its affiliates from any claims related to your purchases with GLEONEX.

SECTION 10 – PRIVACY POLICY

Your personal information is handled in accordance with our Privacy Policy (https://checkout.shopify.com/82254758116/policies/44632441060.html?locale=en), and in some cases, Shopify's Privacy Policy as well. By using our Services, you acknowledge that you've reviewed these policies.

Since Shopify hosts our Services, it collects and processes data related to your usage to help us provide and improve our Services. Your information may be shared with Shopify and international third parties for this purpose. Refer to our Privacy Policy for full details.

SECTION 11 – FEEDBACK

Any feedback, suggestions, or reviews you share with us ("Feedback") grants us a perpetual, worldwide, royalty-free license to use, modify, and distribute that content for any purpose, including commercial use.

You confirm that you own the rights to your Feedback, have disclosed any related compensation, and that it complies with these Terms. We are not obligated to keep Feedback confidential, compensate you for it, or respond to it.

We may, at our discretion, monitor, edit, or remove Feedback we consider inappropriate, unlawful, or in violation of these Terms or third-party rights.

You agree not to submit Feedback that infringes on others' rights, contains harmful code, or misrepresents your identity. You are solely responsible for your Feedback and its accuracy — we assume no liability for content posted by you or others.

SECTION 12 – ERRORS AND INACCURACIES

Our Services may occasionally contain typographical errors or inaccurate information regarding products, pricing, or availability. We reserve the right to correct such errors, update information, or cancel orders as needed, even after submission, without prior notice.

SECTION 13 – PROHIBITED USES

You agree to use our Services only for lawful purposes. Prohibited activities include (but aren't limited to): unlawful or harmful conduct, violating regulations or intellectual property rights, harassment, spreading false information, spamming, impersonation, or any behavior that disrupts the Services or harms GLEONEX, Shopify, or other users.

You also agree not to introduce malware, scrape or extract data, use automated tools (including AI agents) to access the Services, or bypass any security measures. We reserve the right to suspend or terminate accounts that violate these Terms, without notice.

SECTION 14 – AUTOMATED AGENTS

This section applies if you deploy any automated or semi-autonomous software ("Agent") to interact with our Services.

Agents must clearly identify themselves in all requests (via an "Agent/[agent name]" user agent string), must not disguise themselves as human users, must not bypass CAPTCHA or similar verification systems, must respond truthfully when asked if they are automated, and must not circumvent any access controls we've implemented. We may restrict or block Agent access at our discretion, or upon request.

SECTION 15 – TERMINATION

We may terminate your access to the Services at any time, without notice, at our sole discretion. You remain responsible for any outstanding amounts owed up to termination.

Provisions relating to Intellectual Property, Feedback, Termination, Warranty Disclaimers, Liability Limitations, Indemnification, Severability, Waiver, Entire Agreement, Assignment, Governing Law, and Privacy will survive termination.

SECTION 16 – DISCLAIMER OF WARRANTIES

Information on our Services is provided for general purposes only, and we make no guarantees regarding its accuracy or completeness. Reliance on such information is at your own risk.

EXCEPT AS EXPRESSLY STATED, OUR SERVICES AND PRODUCTS ARE PROVIDED "AS IS" AND "AS AVAILABLE," WITHOUT WARRANTIES OF ANY KIND — INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT. WE DO NOT GUARANTEE UNINTERRUPTED, TIMELY, OR ERROR-FREE SERVICE. SOME JURISDICTIONS MAY NOT ALLOW THESE DISCLAIMERS, SO THEY MAY NOT FULLY APPLY TO YOU.

SECTION 17 – LIMITATION OF LIABILITY

TO THE MAXIMUM EXTENT PERMITTED BY LAW, GLEONEX, ITS AFFILIATES, PARTNERS, EMPLOYEES, AND SHOPIFY SHALL NOT BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, PUNITIVE, OR CONSEQUENTIAL DAMAGES — INCLUDING LOST PROFITS OR DATA — ARISING FROM YOUR USE OF THE SERVICES OR ANY RELATED PRODUCTS, EVEN IF WE'VE BEEN ADVISED OF SUCH POSSIBILITY.

SECTION 18 – INDEMNIFICATION

You agree to indemnify and hold harmless GLEONEX, Shopify, and our respective affiliates from any claims, damages, or liabilities (including legal fees) arising from your breach of these Terms, violation of any law or third-party rights, or use of our Services.

We'll notify you of any relevant claims, and may control the defense at your expense, though we won't settle claims requiring non-monetary action from you without your consent.

SECTION 19 – SEVERABILITY

If any part of these Terms is found unlawful or unenforceable, that provision will be enforced to the extent permitted by law, with the rest of the Terms remaining valid.

SECTION 20 – WAIVER; ENTIRE AGREEMENT

Our failure to enforce any part of these Terms doesn't waive our right to do so later. These Terms, along with any referenced policies, represent the entire agreement between you and GLEONEX, superseding all prior agreements or communications. Ambiguities will not be interpreted against the drafting party.

SECTION 21 – ASSIGNMENT

You may not transfer your rights or obligations under these Terms without our written consent. We may assign or transfer our rights without restriction or notice.

SECTION 22 – GOVERNING LAW

These Terms are governed by the laws of the jurisdiction where GLEONEX is headquartered, and you consent to the jurisdiction of its courts.

SECTION 23 – HEADINGS

Section headings are for convenience only and do not affect the interpretation of these Terms.

SECTION 24 – CHANGES TO THESE TERMS

We may update these Terms at any time by posting changes on our website. Please check periodically for updates. Material changes will be communicated as required by law, and continued use of our Services after changes take effect constitutes your acceptance of the revised Terms.

SECTION 25 – CONTACT INFORMATION

For questions about these Terms, please contact us:

📧 support@gleonex.com
📍 GLEONEX, Avenue N 1/2, Galveston TX 77550, United States