Shipping policy
Shipping Policy
At GLEONEX, we're committed to delivering a reliable, secure, and convenient shipping experience. Every order is carefully processed and packaged to help ensure it arrives safely and on time.
Order Processing
Orders are typically processed within 1–3 business days after payment has been successfully received. Orders placed on weekends or public holidays will begin processing on the next business day. Please note that processing times may be slightly extended during peak seasons, promotions, or holidays.
Shipping & Delivery
Once your order ships, estimated delivery generally takes 3–7 business days, depending on your location and the carrier used.
Please keep in mind that delivery estimates are provided as a general guide and are not guaranteed. Delays may occur due to weather, holidays, carrier disruptions, customs processing, or other factors outside our control.
Order Tracking
You'll receive a shipping confirmation with tracking details (when available) once your order has shipped. Use this tracking number to follow your package's journey directly through the carrier.
Shipping Address
Please make sure your shipping address, phone number, and other delivery details are accurate before completing your purchase. We are not responsible for delays, returned shipments, or failed deliveries resulting from incorrect or incomplete information provided at checkout.
Delayed or Missing Packages
If your order hasn't arrived within the expected timeframe, please contact our customer support team with your order number and tracking details. We'll coordinate with the shipping carrier to help locate your package and provide appropriate assistance.
Damaged Packages
If your package arrives damaged, please reach out to us as soon as possible. We may ask for photos of the packaging and damaged item to help us assess the situation and determine the best resolution.
Shipping Destinations
We currently ship only within the United States. International shipping is not available at this time.
Shipping Charges
Available shipping methods and their associated costs will be displayed at checkout prior to purchase completion. Rates may vary based on destination, order size, and the shipping method selected.
Contact Us
For any questions about shipping, your order, or delivery, please reach out to us at support@gleonex.com — we're always happy to help.
Thank you for choosing GLEONEX. We truly value your trust and support!