Payment Policy

Last Updated: September 14, 2026

At GLEONEX, we aim to provide a simple, secure, and transparent payment experience for our customers. This Payment Policy explains how payments are handled when you place an order through our online store.

By placing an order with GLEONEX, you acknowledge and agree to the payment terms described below.

1. Accepted Payment Methods

GLEONEX accepts the following payment methods through our online checkout:

Shop Pay

Shop Pay
Shop Pay Installments, where available and subject to eligibility and approval by the applicable payment provider.

Credit and Debit Cards

We accept major credit and debit cards, including:

Visa
Mastercard
American Express
Diners Club
Discover

Digital Wallets

PayPal Wallet

The availability of payment methods may vary depending on your location, order details, payment provider, eligibility, and other applicable circumstances.

Available payment methods and any applicable charges will be displayed during checkout before you complete your purchase.

2. Payment Authorization and Verification

When you place an order, the payment method you select may be subject to authorization or verification by the applicable payment provider.

An order may not be processed until the payment has been successfully authorized or confirmed.

If a payment is declined, cannot be verified, expires, or otherwise cannot be completed, GLEONEX may delay processing or cancel the order.

3. Payment Information

Customers are responsible for providing accurate payment and billing information during checkout.

You confirm that you are authorized to use the payment method submitted for your order.

GLEONEX may use third-party payment processors and payment services, including Shopify Payments and other available payment providers, to process transactions securely.

Payment information may be handled by the applicable payment provider according to its own terms, conditions, and privacy practices.

We do not intentionally request payment information through email, social media, or other unofficial communication channels.

For your security, please do not send complete credit or debit card numbers, passwords, security codes, or other sensitive payment information directly to GLEONEX by email or other unsecured communication methods.

4. Order Confirmation

After successfully submitting an order, you may receive an order confirmation through the contact information provided during checkout.

An order confirmation indicates that we have received your order request. It does not necessarily mean that the order has been shipped or that fulfillment is complete.

Orders may remain subject to payment verification, product availability, fraud prevention checks, address verification, and other reasonable processing requirements.

5. Pricing and Total Order Amount

Product prices displayed on the GLEONEX website may change from time to time.

The applicable product price, shipping charges, taxes, discounts, and other applicable costs will be presented during checkout where required.

You are responsible for reviewing the order summary carefully before completing your purchase.

GLEONEX reserves the right to correct obvious pricing, product, or calculation errors.

If an order is affected by an obvious pricing error, we may contact you before completing the order or cancel the affected order where appropriate.

If payment has already been received for an order that is cancelled due to such an error, the applicable amount will be refunded.

6. Payment Security

We take reasonable measures to help protect transactions processed through our website.

Payment details are handled through the applicable payment processor and checkout system. We do not intentionally store complete credit or debit card information on our own systems.

However, no online transmission or electronic payment system can be guaranteed to be completely secure.

Where third-party payment processors are used, payment transactions may be subject to the security practices, terms, and policies of those providers.

Customers should use only the official GLEONEX website and authorized checkout process when making payments.

7. Failed or Declined Payments

If your payment is declined or cannot be successfully completed, you may need to:

Verify your billing and payment information.
Confirm that your card or payment method is active.
Contact your bank or payment provider.
Use another available payment method.

GLEONEX is not responsible for payment declines caused by a customer's bank, card issuer, payment provider, insufficient funds, incorrect payment information, security restrictions, or other circumstances outside our reasonable control.

8. Duplicate or Multiple Charges

If you believe you have been charged more than once for the same order, please contact us as soon as possible.

Please provide:

Your full name
Order number
Date of purchase
Relevant transaction information

For security reasons, please do not send complete card numbers, passwords, PINs, or security codes.

We will review the matter and, where appropriate, coordinate with the applicable payment provider to help resolve the issue.

9. Refunds

Refunds are handled in accordance with our Return & Refund Policy.

When a refund is approved, it will generally be issued to the original payment method used for the purchase.

Approved refunds are generally processed within 10 business days after the returned item has been received and inspected, or after the applicable refund has otherwise been approved.

After GLEONEX processes a refund, the time required for the funds to appear in your account may depend on your bank, card issuer, payment provider, or financial institution.

10. Order Cancellation and Payment

Customers who wish to cancel an order should contact GLEONEX as soon as possible at:

Email: support@gleonex.com

We will make reasonable efforts to accommodate cancellation requests received before an order has been processed or shipped.

Once an order has been processed or shipped, cancellation may no longer be possible and the order may instead be subject to our Return & Refund Policy.

If an eligible cancellation is approved after payment has been received, the applicable refund will be processed according to our refund procedures.

11. Fraud Prevention and Transaction Verification

To help protect our customers and our business, GLEONEX may conduct reasonable transaction verification or fraud prevention checks.

We reserve the right to delay, decline, or cancel an order if we reasonably suspect fraudulent activity, unauthorized payment use, unusual transaction activity, or other security concerns.

If an order is cancelled after payment has been received, any eligible refund will be processed according to our applicable refund procedures.

12. Taxes and Additional Charges

Any applicable taxes or other charges required during checkout will be displayed where applicable.

Customers are responsible for reviewing the final order total before submitting payment.

Additional charges imposed by a customer's bank, card issuer, payment provider, or other third party may be outside the control of GLEONEX.

13. Payment Disputes

If you have a question or concern about a payment, charge, refund, or transaction, please contact GLEONEX first so that we can review the matter and attempt to assist you.

Please provide your order number and relevant transaction information when contacting us.

Nothing in this policy is intended to limit any consumer rights or protections that cannot legally be excluded.

14. Changes to This Payment Policy

GLEONEX may update or modify this Payment Policy from time to time to reflect changes in our payment methods, business practices, services, or applicable requirements.

Any changes will be posted on this page with an updated “Last Updated” date.

We encourage customers to review this policy periodically.