Privacy Policy

Last Updated: September 14, 2026

At GLEONEX, we respect your privacy and are committed to handling your personal information responsibly.

This Privacy Policy explains what information we may collect when you visit our website, browse our products, place an order, contact us, or otherwise interact with our online store. It also explains how we may use, share, and protect that information.

By using the GLEONEX website, you acknowledge the practices described in this Privacy Policy.

1. Information We Collect

Depending on how you interact with our website, we may collect information such as:

Full name
Email address
Shipping address
Billing address
Phone number
Order and purchase information
Products purchased or considered
Customer service communications
Information you voluntarily provide when contacting us
Technical information relating to your website visit
Device and browser information
IP address and general usage information
Cookie and similar technology information

We only collect information that is reasonably necessary for operating our store, processing orders, providing customer service, improving our website, and meeting applicable legal requirements.

2. Information You Provide Directly

You may provide personal information when you:

Create or use an account, if available.
Place an order.
Enter shipping or billing information.
Contact our customer support team.
Request a return or refund.
Submit a question or other inquiry.
Subscribe to communications, where available.
Participate in a promotion or other website feature.

You are responsible for ensuring that the information you provide is accurate and up to date.

3. How We Use Your Information

We may use collected information for legitimate business and operational purposes, including to:

Process and fulfill orders.
Process or facilitate payments.
Arrange shipping and delivery.
Provide order confirmations and updates.
Communicate with you about your purchases.
Respond to customer service requests.
Process returns, refunds, and exchanges.
Verify transactions and help prevent fraud.
Maintain and improve our website.
Improve products and customer experience.
Troubleshoot technical problems.
Maintain website security.
Comply with applicable laws, regulations, legal processes, or lawful requests.

We do not use your personal information for purposes that are incompatible with the purposes described in this Privacy Policy unless otherwise permitted or required by law.

4. Payment Information

Payments made through GLEONEX may be processed by third-party payment processors or other payment service providers.

We do not intentionally store complete credit card numbers, security codes, or other sensitive payment credentials on our own systems.

Payment providers may collect and process payment information according to their own privacy policies, security practices, and terms.

For your protection, please do not send complete payment card numbers, passwords, PINs, security codes, or similar sensitive payment information to us by email or through other unsecured communication methods.

5. Shipping and Order Information

When you place an order, we may use your name, shipping address, phone number, email address, and order details to process and deliver your purchase.

We may share necessary information with shipping carriers or fulfillment-related service providers to facilitate delivery.

We may also retain order information as reasonably necessary for customer service, accounting, recordkeeping, fraud prevention, dispute resolution, and legal or regulatory purposes.

6. Cookies and Similar Technologies

GLEONEX may use cookies and similar technologies to help operate and improve our website.

These technologies may be used to:

Maintain website functionality.
Remember preferences.
Understand how visitors use our website.
Analyze website performance and traffic.
Improve the shopping experience.
Support security and fraud prevention.
Provide relevant website features.

You may be able to manage or disable cookies through your browser settings. However, disabling certain cookies may affect the functionality or availability of some website features.

7. Analytics and Technical Information

When you visit our website, certain technical information may be collected automatically.

This may include information such as your IP address, browser type, device type, operating system, referring pages, pages visited, approximate usage information, and other technical data.

We may use this information to understand website performance, identify technical problems, maintain security, prevent abuse, and improve our services.

8. Sharing of Personal Information

We may share personal information when reasonably necessary to operate our business and provide our services.

This may include sharing information with trusted service providers such as:

Payment processors.
Shipping and delivery providers.
Website hosting providers.
Technology and infrastructure providers.
Analytics or website service providers.
Customer support or operational service providers.
Professional advisers or service providers where reasonably necessary.

Service providers may only receive information reasonably necessary to perform the services they provide to us, subject to applicable contractual, legal, or operational requirements.

We do not sell your personal information simply for the purpose of selling customer data.

9. Legal and Safety-Related Disclosures

We may disclose personal information when we reasonably believe that disclosure is necessary to:

Comply with applicable laws or legal obligations.
Respond to valid legal processes or lawful government requests.
Protect the rights, property, or safety of GLEONEX, our customers, or others.
Detect, investigate, or prevent fraud, unauthorized transactions, security incidents, or other harmful activities.
Enforce our Terms of Service or other applicable policies.

10. Business Transfers

If GLEONEX is involved in a business transaction such as a merger, acquisition, restructuring, sale of assets, financing, or similar transaction, personal information may be transferred as part of that transaction where legally permitted.

Any such transfer will be handled in accordance with applicable privacy laws and requirements.

11. Data Security

We take reasonable administrative, technical, and organizational measures designed to protect personal information against unauthorized access, misuse, alteration, disclosure, or destruction.

However, no website, electronic transmission, online service, or storage system can be guaranteed to be completely secure.

You should also take reasonable steps to protect your own information, including using secure devices and avoiding sending sensitive information through unsecured communication channels.

12. Data Retention

We may retain personal information for as long as reasonably necessary to provide our services, maintain business and transaction records, process returns or refunds, resolve disputes, prevent fraud, comply with legal obligations, and enforce our agreements.

The amount of time information is retained may vary depending on the type of information and the reason it was collected.

When personal information is no longer reasonably required, it may be deleted, anonymized, or otherwise handled in accordance with applicable requirements.

13. Your Privacy Rights

Depending on your location and applicable law, you may have certain rights regarding your personal information.

These rights may include, where applicable:

Requesting access to personal information we hold about you.
Requesting correction of inaccurate information.
Requesting deletion of certain information.
Requesting restriction of certain processing.
Objecting to certain uses of your information.
Requesting a copy of certain information.
Withdrawing consent where processing is based on consent.
Exercising other rights provided by applicable law.

Privacy rights may be subject to legal exceptions and limitations.

To submit a privacy-related request, please contact us using the information provided below.

14. Children's Privacy

Our website is intended for general consumers and is not knowingly directed toward children in circumstances where collection of their personal information would be prohibited by applicable law.

We do not knowingly collect personal information from children in violation of applicable legal requirements.

If you believe that a child has provided personal information to us in circumstances where it should not have been collected, please contact us so that we can review the matter and take appropriate action where required.

15. Third-Party Websites and Services

Our website may contain links to third-party websites or use third-party services.

Third-party websites and services may have their own privacy policies and practices.

GLEONEX does not control the privacy practices of third parties that we do not own or operate. We encourage you to review the privacy policies of third-party services before providing them with personal information.

16. Email and Customer Communications

If you contact GLEONEX by email, phone, or another customer support channel, we may retain the communication and related information to respond to your request, provide customer support, manage your order, resolve disputes, and maintain appropriate business records.

We may also send transactional communications related to your orders, including order confirmations, shipping updates, return or refund communications, and other service-related messages.

17. Marketing Communications

Where permitted by applicable law, GLEONEX may send promotional or marketing communications if you have subscribed to receive them or otherwise provided the required permission.

You may opt out of marketing communications by following the unsubscribe instructions provided in the applicable communication or by contacting us.

Opting out of promotional communications will not prevent us from sending important transactional or service-related communications concerning your orders or account.

18. International Data Considerations

Depending on the service providers we use, personal information may be processed or stored in locations outside the country where you are located.

Where applicable, we will take reasonable steps to handle personal information in accordance with applicable privacy laws and requirements.

19. Changes to This Privacy Policy

GLEONEX may update this Privacy Policy from time to time to reflect changes in our business practices, website features, service providers, legal requirements, or privacy practices.

When changes are made, the revised policy will be posted on this page with an updated “Last Updated” date.

We encourage you to review this Privacy Policy periodically to stay informed about how we handle personal information.