Return & Refund Policy

Last Updated: September 14, 2026

Thank you for shopping at GLEONEX. We value your satisfaction and are committed to providing quality rings, earrings, and related fashion jewelry products, along with reliable customer service.

This Return & Refund Policy explains when and how you may request a return or refund for an eligible purchase made through the GLEONEX website.

1. 30-Day Return Policy

We offer a 30-day return period from the date your order is delivered.

To be eligible for a return, the product must generally:

Be unused and in its original condition.
Be free from damage, stains, odors, or visible signs of use.
Include the original packaging, tags, and accessories, if applicable.
Be returned in a condition that allows the product to be reasonably resold.

For jewelry products, we strongly recommend handling the item carefully and keeping the original packaging until you are sure you want to keep your purchase.

Returns requested after the 30-day return period may not be eligible unless otherwise required by applicable law.

2. How to Request a Return

To request a return, please contact our customer support team by email:

support@gleonex.com

Please include the following information in your return request:

Full name
Order number
Product name
Reason for the return
Clear photographs of the product, if applicable
Any other information reasonably requested by our support team

We will review your request and, if the return is eligible, provide you with the appropriate return instructions.

Please do not send a return package before contacting GLEONEX and receiving return instructions.

Sending a package to an unauthorized or unconfirmed address may result in delays in processing your return.

3. Damaged, Defective, or Incorrect Items

If you receive an item that arrives damaged, appears defective, or is materially different from the product you ordered, please contact us as soon as reasonably possible.

Please email us at:

support@gleonex.com

When contacting us, please provide:

Your order number
A description of the issue
Clear photographs of the product and packaging, where applicable
Any other relevant information that may help us review the issue

After reviewing the information, we will determine an appropriate resolution in accordance with this policy and applicable law.

Where appropriate, a resolution may include a replacement, return, refund, or another reasonable solution.

4. Refunds

Once we receive your returned product, we will inspect it to determine whether it meets the applicable return requirements.

After the inspection is completed, we will notify you whether your refund has been approved or declined.

If your refund is approved, the refund will generally be issued to the original payment method used for the purchase.

Refund Processing Time

Approved refunds are generally processed within 10 business days after the returned item has been received and inspected.

Please note that after GLEONEX processes the refund, the time required for the funds to appear in your account may depend on your bank, credit card issuer, payment provider, or other financial institution.

GLEONEX does not control the processing time of your bank or payment provider after the refund has been submitted.

5. Return Shipping Costs

Unless the product was received damaged, defective, or incorrect, customers are generally responsible for the cost of return shipping.

If the return is due to an error on our part, such as receiving an incorrect item, we will review the situation and provide appropriate instructions.

Any return shipping arrangements must be approved or confirmed by GLEONEX before the product is sent back.

6. Non-Returnable or Ineligible Items

A return may not be eligible for a refund if the product:

Has been used or worn.
Has been damaged after delivery.
Has been altered, modified, or tampered with.
Has visible stains, odors, scratches, or other signs of use.
Is returned without required original packaging, tags, or accessories where applicable.
Is returned after the applicable 30-day return period.
Does not meet the applicable return requirements described in this policy.

Normal wear, scratches, tarnishing, discoloration, or changes resulting from improper care, exposure to water, perfumes, cosmetics, chemicals, or other substances may not qualify as a manufacturing defect.

Nothing in this policy is intended to limit or exclude any consumer rights that cannot legally be excluded or limited under applicable law.

7. Order Cancellation

If you wish to cancel an order, please contact us as soon as possible at:

support@gleonex.com

We will make reasonable efforts to accommodate cancellation requests received before an order has been processed or shipped.

Once an order has been processed or shipped, cancellation may no longer be possible and the order may instead be subject to the applicable return procedure.

If an eligible cancellation is approved after payment has been received, the applicable refund will be processed according to our refund procedures.

8. Exchanges

If you would like to exchange an item for another product, please contact us at support@gleonex.com.

Exchange availability may depend on product availability, the condition of the returned item, and the circumstances of the request.

Where an exchange cannot be accommodated, we may provide an alternative solution, such as a return and refund, where applicable.

9. Refunds for Unavailable or Cancelled Orders

If GLEONEX cancels an order because a product is unavailable, an obvious pricing error occurs, or another valid cancellation circumstance applies after payment has been received, the applicable amount will be refunded to the original payment method where reasonably possible.

Approved refunds are generally processed within 10 business days after the applicable refund has been approved.

The time required for the funds to appear in your account may vary depending on your payment provider or financial institution.